1. What kind of tours are available at Planet Abled?
Ans: We facilitate group accessible and inclusive tours periodically. Apart from that customized accessible tours are planned and facilitated as per the traveller’s schedule, destination choice and requirements all-round the year. We specialise in arranging travel plans for people with disabilities and the elderly (senior citizen). So, if you want to travel solo, with your family, partner, kids or take your team having people with disabilities to an outing, the possibilities are endless.
2. I am a senior citizen with limited mobility, what can I expect?
Ans: Planet Abled specializes in providing travel solutions to people with limited mobility. We understand that it’s important to travel at your own pace and you need rest frequently. Every plan is curated considering your comfort.
3. Can I change what’s in a holiday package?
Ans: All the Customised tours are flexible and can be changed as per your interests.
4. We are a same sex couple and one of us has a disability/both of us have a disability. We want to have some me time.
Ans: We at Planet Abled totally respect your individual love choices. Just let us know where do you want to go and we would make sure, you have a wonderful time together.
5. We are a couple but we are not married.
Ans: That would not be an issue at all. As long as two mature adults want to spend their own time together, no one has the right to judge them. Just let us know and we would make sure you have a great time.
6. How can I contact your team?
Ans: You can either fill in the Contact Us form on the website or drop us an email at firstname.lastname@example.org or give us a call directly at 9910042281.
7. I am Person with Disability. How I will be supported?
Ans: We take all the information regarding your disability and how much assistance is required prior to the tour, so that we can optimally serve you.
8. What if I want to travel with my own support staff? How much cost I have to pay for him/her?
Ans: We understand your comfort is important. You are most welcome to join us with your own staff. Please inform us before the booking and we would make the necessary customizations.
9. Who will receive me at the airport?
Ans: You will be received by our Travel Buddy holding a Planet Abled placard at the airport.
10. I am a female. Will I get a female Travel Buddy?
Ans: We can arrange for a female Travel Buddy for a female traveller.
1.I have made the payment via online transfer. How can I get my receipt?
Ans: Once you share the payment confirmation number, invoice would be mailed to you in two working days. 2.Which identity proofs are accepted?
Ans: Any Government approved identity proof is accepted.
1.How can I cancel my tour?
Ans: If circumstances force you to cancel the tour, the cancellation must be intimated to us as soon as possible. As per the booking terms and conditions, we are constrained to levy the cancellation charges per person.
2.How do I get a refund for the booking that I have cancelled?
Ans: As per the cancellation policy, the appropriate amount would be directly credited into your bank account.
3.What are the cancellation charges applicable on cancelling a tour?
Ans: If cancellation is made any time not less than 11 days prior to departure, 5000/- per person
shall be deducted.
If cancellation is made 05 to 01 days prior to departure, 90% of tour cost shall be deducted. In case passenger is no show at the time of departure, 100% of tour cost shall be deducted.
4.By when can I expect the refund against the cancellation of my booking?
Ans: The refund amount would reach your banking account within 15 days of cancellation.